Date Last Revised: 8 June 2017
Our commitment to your privacy
RV PROPERTY PLT (Company No.: LLP0004260-LGN) is committed to protecting personal data and strives to provide a safe and secure Guest experience.
Each Guest and the Host unconditionally, irrevocably and unequivocally acknowledges, covenants, consents and agrees that we may access, preserve and disclose any of the personal data that each Guest or Host makes available to us when accessing or using or registering as a Guest or Host on the Website, if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims asserted against us; (b) to comply with legal process; (c) for fraud prevention, risk assessment, investigation, customer support, product development, maintenance and de-bugging purposes, (d) to protect the rights, property or personal safety of us, our Guests, or members of the public and for all other general purposes stipulated under paragraph 2(a) below. Each Guest and Host undertakes, agrees, warrants and covenants that the Guest and the Host will not hold us liable or seek any legal or equitable remedy from us for any damages, expenses, costs or losses of whatsoever nature suffered or incurred by the Guest, Host or any third-party as a direct or indirect result of any of access, preservation or disclosure of the Guest’s or the Host’s personal data.
1. Types of Personal Data We Collect
Here are the types of personal data we gather:
(a) Personal Data from Guests and Hosts
We receive and collect the personal data directly from the Guest who is interested in searching or booking or reserving a room or accommodation and from the Host who is interested in listing or publishing a room or accommodation on or through this Website. Typically, this data includes the Guest’s or the Host's name, postal address, email address and mobile number. We may also collect other types of data such as gender, age and date of birth, which we may associate with personal data.
If the Guest makes bookings through this Website or the Host creates listing or accepts booking through this Website, we will collect credit card information, the tenure of tenancy, the check-in time and date and the details of room listed, booked or reserved and other personal information related to the stay. We collect personal data when the Guest or the Host registers, logs-on or visits this Website, including communications between the Guest, the Host and us.
(b) Personal Data From Others
(c) Personal Data Collected Through Technology.
We collect personal data through technology to make this Website more responsive, relevant and useful. For example, we collect the Guest’s or the Host’s IP address. An IP address is often associated with the portal through which the Guest or the Host enters the Internet, like the Guest’s or the Host’s ISP (Internet service provider), company, school, learning institution or university. Standing alone, an IP address is not personally identifiable. At times, we also use IP addresses to collect personal data regarding the frequency with which our Guests visit various parts of this Website. We may combine this personal data with the personal data described above. We also may collect personal data through “cookies” or “web beacons”. Cookies are small bits of information that are automatically stored on a person’s web browser in their computer, mobile phone or any other access device that can be retrieved by this Website. Cookies may be disabled by changing the settings on the applicable browser. This Website uses a variety of technical methods for tracking purposes, including web beacons. Web beacons are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on this Website or to make cookies more effective. We may use these technical methods to analyse the traffic patterns on this Website, such as the frequency with which the Guest or the Host visit various parts of this Website. These technical methods may involve the transmission of personal data either directly to us or to another party authorized by us to collect personal data on our behalf. We also use these technical methods in HTML emails that we send the Guest or the Host to determine whether the Guest or the Host has opened those emails or clicked on links in those emails. The personal data from use of these technical methods may be collected in a form that is personally identifiable.
2. How We Use, Process and Share the Personal Data We Collect
(a) Our Use
We use and process personal data to enable the Guest or the Host to access or continue to access or use or continue to use this Website; to operate, protect, improve and optimize this Website and our Guest’s experience; to help create and maintain a trusted and safer environment on this Website, such as fraud detection and prevention, conducting investigations, risk assessments, verifying the address of the Host’s listing, verifying any identifications provided by the Guest the Host, and conducting checks against databases such as public government databases; to send the Guest’s or the Host’s service, support and administrative messages, confirmations, reminders, technical notices, updates, security alerts, and information requested by the Guest or the Host; to send the Guest or the Host marketing and promotional messages and other information that may be of interest to the Guest or the Host, to administer rewards, surveys or other promotional activities or events sponsored or managed by us; and to comply with our legal obligations and resolve disputes relating to our services.
(b) Email Address
We may use the Guest’s or the Host’s email address for processing, servicing or enforcing transactions and sending related service communications; providing Guests or Hosts with service or listing updates, promotional notices and offers; or responding to questions, inquiries or comments.
We may scan, review and analyse Guest’s or the Host’s communications with each other, with us or other parties through this Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, we may scan, review and analyse the communications between the Guest and the Host exchanged through this Website in the event if there is any dispute, disagreement, misunderstanding or miscommunication between the Guest and the Host. We may also scan, review or analyse messages for research and product development purposes to help make search, booking, listing and communications more efficient and effective. The Guest’s and/or the Host’s use of this Website constitute(s) the Guest’s and/or the Host’s irrevocably, unconditionally and unequivocally consent(s), acceptance(s) and acknowledge(s) that we may, at any time or from time to time, at our discretion, scan, review, analyse and store your communications, whether done manually or through automated means.
(d) Affiliate, Booking Partner or Referring Partner.
In order to provide the best service, we may share personal data with our Affiliate, Booking Partner or Referring Partner.
(e) Companies that Facilitate Communications and Transactions.
We may hire service providers to help deliver, improve, support or manage our services, including those for data analysis, development of new services, sending email, credit card processing, sending promotional mailings, providing customer service or marketing assistance. We also work with legal and reputable service providers who help obtain with consent further Guest’s or Host’s personal data or communicate with the Guest or the Host. These service providers are required to hold personal data disclosed to them in strict confidence and upon data privacy terms that are no less stringent that those stated here. These service providers are permitted to collect and use personal data disclosed to them only for the purposes described in this policy.
(f) Disclosures Required By Law, Security and Safety.
We will disclose personal data when we believe in good faith that such disclosures are required by law or will help enforce our Terms and Conditions, protect any person's safety or security, or the safety and security of this Website and our services.
(g) Third-Party Marketers.
We will not rent or sell personal data to third-party, marketers or other parties.
We use best efforts to implement technical, administrative and physical security measures to protect personal data from unauthorized access and improper use. No method of transmission over the Internet or method of electronic storage is 100% secure or error free, nor is stored data free from vulnerabilities. We cannot guarantee or warrant that personal data will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of any third party who hack, intercept, carry out fraudulent or mischievous acts relating to or otherwise obtain unauthorised use of personal data.
4. Update Personal Data
Guests and Hosts may access their Accounts to update personal data.
5. Other Personal Data
(a) Child Use.
We do not knowingly collect personal data from, provide this Website for use or otherwise deal with persons under the age of 18.
6. Notification of Changes